Clients and customers are important entities in a business environment. They need to be treated with utmost care. Hence, the client-facing resources in your company should be cheerful, cordial, and attentive. We offer people who can provide quick and efficient solutions to all inbound problems that your clients turn to you with.
- Responsibilities of client-facing resources include attending inbound calls, customer upselling and feedback calls.
- Every solution is unique and based on the requirement of the client.
- Servicing customers in real-time.
- Strengthening relationship with the client.
- Providing timely feedback.
- Converting sales leads into customers.
- Building the image of your company by treating customers respectfully.
- Reduction in the workload of back-office by handling the queries/complaints/grievances.
- Keeping you on top of what your customers think.